hutao Platform Privacy Notice

This page describes what we collect when you use hutao and how we keep that data protected. We collect personal information—such as your email address, identity documents, and payment details—only to verify your account, process your deposits and withdrawals, and comply with applicable law. We do not sell your data to advertisers or use it for purposes unrelated to operating our platform.

Our servers may sit outside your jurisdiction, and data transfers may occur across borders. We apply standard encryption and security practices to protect your information during storage and transmission. When you interact with hutao, you acknowledge that your data may be processed in multiple locations and subject to the privacy laws of those jurisdictions, in addition to your own.

We encourage you to read this notice carefully. If you have questions about how we handle your data, contact our support team via live chat or email. Your rights regarding your personal data are set out below.

What We Collect and Why

We collect your email address when you register on hutao. This is required to create your account and send you account-related notifications. We also collect your password (stored securely as a hash, not in plain text) to authenticate your login.

We collect identity information—such as your full name, date of birth, national ID number, and a photo of your ID—during the verification process. We use this information to confirm your identity, comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, and prevent fraud.

We collect payment information—such as your bank account number, e-wallet identifier, or virtual-account details—when you deposit or withdraw funds. We use this information to process your transactions securely. We do not store your full credit card or bank account credentials; instead, we work with payment processors who handle this sensitive data on our behalf.

We collect transaction data—such as the date, amount, and type of each deposit, withdrawal, and game entry—to track your account activity, calculate your weekly cashback and tier progression, and detect suspicious activity. This data is retained for compliance and record-keeping purposes.

We may collect device information—such as your IP address, browser type, and operating system—to understand how you access hutao, detect unauthorized access attempts, and improve our platform. We may also use cookies to remember your login session and preferences.

Registration data: Email address and password collected during account creation. Used for account authentication and notifications.
Identity data: Full name, date of birth, ID number, and ID photo collected during verification. Used for KYC compliance and fraud prevention.
Payment data: Bank account and e-wallet details collected for deposits and withdrawals. Processed securely by payment partners; we do not store full credentials.
Transaction data: Date, amount, and type of each transaction. Retained for cashback calculation, tier progression, and compliance records.

How We Use Your Data and Our Commitments

We use your personal data only for the purposes outlined above. We do not use your data for marketing, targeted advertising, or any purpose unrelated to operating hutao. We do not share your data with third parties except as required by law, to comply with regulatory requests, or to payment processors who help us process your transactions.

Our payment processors—such as those handling DANA, e-wallet, mobile banking, and local payment transfers—have their own privacy policies. We recommend reviewing their policies if you want to understand how they handle your payment information. We are not responsible for the privacy practices of third-party payment providers.

We undertake to keep your data secure. We use encryption to protect data in transit and at rest. We restrict access to your data to authorized staff members only. We conduct regular security reviews and respond promptly to suspected breaches. However, no security system is perfect, and we cannot guarantee absolute protection against all attacks.

We retain your data for as long as your account is active and for a reasonable period after account closure to comply with legal and financial regulations. You can request deletion of your account and associated data by contacting our support team, subject to legal retention requirements.

Your Rights and Data Access

You have the right to access the personal data we hold about you. You can view most of your account data—including your profile, transaction history, and account settings—by logging into your hutao account. If you want a complete data export, contact our support team and we will provide it within a reasonable timeframe.

You have the right to request correction of inaccurate data. If your address, phone number, or other personal information has changed, update it in your account settings. If you believe we hold inaccurate information about you, contact support and we will investigate.

You have the right to request deletion of your account and associated data, subject to legal and financial reporting requirements. We may retain some data—such as transaction records—for compliance purposes even after your account is deleted.

You have the right to withdraw consent for data processing where we rely on your consent. However, withdrawing consent may prevent us from providing certain services, such as account verification or payment processing.

Data protection essentials on hutao

We collect only data necessary for account verification, payment processing, and regulatory compliance
We use encryption and secure practices to protect your data in transit and at rest
We do not sell your data or use it for marketing purposes unrelated to hutao
You can access, correct, or request deletion of your personal data
Payment processors may have their own privacy policies; we recommend reviewing them

Cookies and Tracking Technologies

We use cookies on hutao to improve your experience. Cookies are small text files stored on your device that help us remember your login session, preferences, and usage patterns. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

We do not use cookies to track you across other websites or to build a profile of your browsing habits outside hutao. Our cookies are used only within our platform to enhance functionality and security.

You can control cookies through your browser settings. Most browsers allow you to delete or block cookies. However, disabling cookies may affect your experience on hutao and prevent certain features from working.

Data Transfers and International Processing

Our servers and systems are located in multiple jurisdictions, including outside Indonesia. When you use hutao, your personal data may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have different data protection laws than your home country.

By using hutao, you consent to the transfer and processing of your data internationally. If you are concerned about international data transfers, you should not use our platform or should contact our support team to discuss alternatives.

Contact and Support

If you have questions about our privacy practices, requests to access or delete your data, or concerns about how we handle your information, contact our support team. We are available via live chat during business hours and email anytime. We will respond to data-access requests and privacy inquiries within a reasonable timeframe.

This privacy notice applies to all users of hutao across supported jurisdictions—whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere where our services are available. We may update this notice from time to time to reflect changes in our practices or applicable law. We recommend reviewing this page periodically to stay informed about how we handle your data.